A: The following Internet connections will allow you access to HedgeStreet:

• Dial-up modem.
• DSL.
• Cable modem.
• T1 or faster leased line.

A: We currently support:

• Microsoft Internet Explorer - Version 6.0 or greater. For detailed system requirements, please go to www.microsoft.com and search for "Internet Explorer 6.0 System Requirements".
• Mozilla Firefox - Version 0.9.1 or greater. For detailed system requirements, please go to www.mozilla.org and search for "Firefox System Requirements".
• Apple Safari - Version 1.2 or greater. For detailed system requirements, please go to www.apple.com and search for "Introducing Safari".

A: No. No software downloads are required to access www.hedgestreet.com. Please use any of the supported browsers on our list.

A: Yes. Once you have set up your HedgeStreet account, you can access HedgeStreet using any Internet-connected computer at any location as long as you are using one of the supported browsers.

A: Closing your browser enhances the security of your HedgeStreet account.

A: First, you should ensure that you are using a supported browser of the correct version. You can check your browser version by checking the About link typically found on the Help tab of the browser. If you are using a supported browser, clear your cache and then try again. If this still does not allow you to get to www.hedgestreet.com, then you may be behind a firewall, especially if you are trying to access the site from work. You will need to check with your system administrator for help getting through the firewall. You can send a help request to customer service if you continue to have problems reaching our site.

A: If you are using Internet Explorer 6.0, and your browser appears to be loading only part of the page, you may need to download the Microsoft Internet Explorer High Encryption patch to resolve this problem. Click on the link below to download the patch:
High Encryption patch

A: When using Internet Explorer 6.0:

• Go to the Tools menu on your browser's toolbar.
• Select Options.
• Then select Advanced.
• In the Java (Sun) section, check in the box labeled Use Java 2 v 1.4.2 for <applet> (requires restart).

When using Internet Explorer 7.0 or higher:

• Go to the Tools menu on your browser's toolbar.
• Select Options.
• Then select Advanced.
• In the Java (Sun) section, check in the box labeled Use JRE 1.6.0_01 for <applet> (requires restart).

A: For IBM-based personal computers, your computer must have at least the following specifications:

• Windows 2000
• Intel Pentium 4, AMD Athlon Processors
• 128 megabytes (MB) of random access memory (RAM)
• A 56.6 KBPS modem and Internet access
• Microsoft Internet Explorer 6.0, Mozilla FireFox 0.9.1 or higher

We do not officially support any Apple-based Macintosh computers, but recommend at least the following specifications:

• Mac OS X Version 10.3.9 (Panther)
• G4 Processor 1.07 GHz
• 256 MB of RAM
• Mozilla FireFox 0.9.1 or higher, and Apple Safari Version 1.2 or higher.

A: If you have a PC with Windows 2000 or XP:

• From the Start menu, select Settings and then Control Panel.
• In the Control Panel menu, select System.
• Verify the Operating System, processor type, and the MB of RAM.

If you have a Mac:

• Click on your desktop.
• Click on the Apple icon in the upper left-hand corner.
• Select About this Mac.

A: If you are using Internet Explorer 6.0:

• Go to the Tools menu, and select Internet Options.
• Select the General tab.
• Under Temporary Internet files, click Delete Files.
• Check Delete all offline content and click OK.
• Click OK.
• Restart your browser by closing your current browser and open a new browser window.

If you are using Internet Explorer 7.0 or higher:

• Go to the Tools menu, and select Internet Options.
• Select the General tab.
• Under Browsing History, click Delete.
• In 'Delete Browsing History' Window, under Temporary Internet Files, click Delete Files.
• At the dialog window, click Yes.
• Close Delete Browsing History window by clicking Close.
• Close the Internet Options window by clicking OK at the bottom of the window.
• Restart your browser by closing your current browser and open a new browser window.

If you are using Firefox 0.9.1 or higher:

• From the Tools menu choose the Privacy icon from the left.
• Expand the Cache size box if necessary.
• Click the button that says Clear.

If you are using Apple Safari 1.2 or higher:

• From the toolbar menu, select the Safari menu.
• Select Empty Cache.
• You will receive a popup window requesting that you confirm you want to empty the cache.
• Click OK.

A: If you are using Internet Explorer 6.0:

• Go to the Tools menu, and select Internet Options.
• Select the General Options tab.
• Under History, click Clear History.
• At the dialog window, click OK.
• Close the Internet Options window by clicking Apply, then OK at the bottom of the window.
• Restart your browser by closing your current browser window and opening a new browser window.

If you are using Internet Explorer 7.0 or higher:

• Go to the Tools menu, and select Internet Options.
• Select the General Options tab.
• Under Browsing history, click Delete.
• In 'Delete Browsing History' window, under History, click Delete History.
• At the dialog window, click Yes.
• Close Delete Browsing History window by clicking Close.
• Close the Internet Options window by clicking OK at the bottom of the window.
• Restart your browser by closing your current browser window and opening a new browser window.

If you are using Firefox 0.9.1 or higher:

• From the Tools menu, select Options.
• Choose the Privacy icon on the left side of the Options popup window.
• Click the Clear button for History.

If you are using Apple Safari 1.2 or higher:

• From the toolbar menu, select the History menu.
• Select Clear History.

A: A site certificate is an electronic verification that establishes a website's credentials on the Internet. It contains:

• The site name.
• The serial number.
• The expiration date.
• A digital signature of the certificate-issuing authority so that a recipient can verify that the certificate is real.

A: Certain documents on our site -Membership Documents, Privacy Policy, and others -are available online in Adobe's Portable Document Format (PDF). PDF is a commonly-used format that allows anyone with Adobe's free Acrobat Reader® software to view a document in exactly the way it's creator formatted it. Most computers have Adobe Acrobat Reader installed. If your computer does not, you can download it for free from Adobe's website at Adobe.com. To view the PDF files on HedgeStreet's website, we recommend that you use Adobe Acrobat Reader version 6.0 or higher.